Envoy Global - Data Analyst (Hyderabad, Telangana, India)

Key Responsibilities:

• Collect, analyze, and interpret customer account data, including service usage, financial performance, and key performance indicators (KPIs).
• Develop and deliver account review presentations with insights and actionable recommendations.
• Collaborate with Client Service Teams and Strategic Account Management to gather relevant data.
• Identify trends and customer behaviors through data analysis to enhance satisfaction and retention.
• Maintain data accuracy in CRM systems and assist in improving data quality.
• Support process improvement initiatives to streamline account review processes.
• Assist the Customer Success team with periodic reporting and ad-hoc analysis.

Required Skills:

• Proven experience in data analysis and reporting roles.
• Proficiency in Excel, Power BI, PowerPoint, and CRM platforms such as Salesforce or HubSpot.
• Excellent communication skills, able to explain complex data in simple terms.
• Strong attention to detail, organizational skills, and multitasking abilities.
• Bachelor's degree in Business, Finance, Data Analytics, or related field.
• Experience in SaaS, technology, or service-based industries.
• Familiarity with customer success metrics such as NPS, spend/budget, and volume.

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